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Privacy Policy

This Privacy Policy explains how ComfiSpace collects, uses and protects your personal information when you visit our website, submit an enquiry, request a quote or contact us about our conservatory roof upgrade services.

Introduction

At ComfiSpace, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we keep it safe and what rights you have when using our website or contacting us. ComfiSpace Ltd provides conservatory roof upgrade services across East Sussex, West Sussex, Kent and Surrey.

Information We Collect

We may collect personal information when you use our website, complete a contact form, request a quote, call us, email us or communicate with us directly.

This may include:

  • Your full name
  • Email address
  • Phone number
  • Address or location details, where needed for an assessment
  • Information about your conservatory or project
  • Any message or details you submit through our website
  • Communication history with ComfiSpace
We may also collect basic technical information, such as your IP address, browser type, device information and how you interact with our website.

How We Use Your Information

We use your personal information to respond to your enquiry and provide our services.

This may include using your information to:

  • Contact you about your enquiry
  • Arrange a call, visit or assessment
  • Provide a quote for your conservatory roof upgrade
  • Confirm appointments or installation details
  • Answer your questions
  • Improve our website and services
  • Keep records of enquiries, bookings and completed work
  • Send relevant service updates, where appropriate

ComfiSpace’s website invites users to get in touch through forms, phone and email, and states that enquiries are responded to within 24 hours.

Contact Forms

When you submit a form on our website, we use the details you provide to respond to your message and discuss your enquiry. Submitting a form does not automatically create a booking or contract. It simply allows us to contact you about your request. Please make sure the information you provide is accurate so we can respond properly.

Legal Basis for Using Your Information

We process your personal information where we have a lawful reason to do so, including:
  • To respond to your enquiry before entering into a contract
  • To provide services you have requested
  • To meet legal or business record-keeping obligations
  • Where we have a legitimate interest in running and improving our business
  • Where you have given consent, such as for certain marketing communications

ComfiSpace’s website invites users to get in touch through forms, phone and email, and states that enquiries are responded to within 24 hours.

Sharing Your Information

We do not sell your personal information.
We may share your information only where necessary, such as with:
  • Employees, directors or team members involved in your enquiry or project
  • Trusted service providers who help operate our website or business systems
  • Professional advisers, where required
  • Legal or regulatory authorities, if required by law
Any third parties we work with are expected to handle your information securely and only for the purpose required.

Marketing Communications

We may contact you with relevant information about our services if you have requested it, made an enquiry or given permission to receive updates.

You can ask us to stop sending marketing communications at any time by contacting us directly.

Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience, understand website performance and support basic website functionality.
Cookies may help us understand how visitors use the website, which pages are visited and how the website can be improved.
You can usually manage or disable cookies through your browser settings.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
However, no online system is completely secure. While we work to protect your information, we cannot guarantee absolute security of data transmitted through the internet.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary.
This may include keeping information to:
  • Respond to your enquiry
  • Provide services
  • Maintain business records
  • Meet legal, tax or accounting requirements
  • Resolve disputes or answer follow-up questions
When your information is no longer needed, we will delete it securely or anonymise it where appropriate.

Your Rights

Depending on applicable data protection laws, you may have the right to:
  • Request access to your personal information
  • Ask us to correct inaccurate information
  • Ask us to delete your information
  • Object to certain uses of your information
  • Request that we restrict how we use your information
  • Withdraw consent where processing is based on consent
  • Request a copy of your personal information
To exercise your rights, please contact us using the details below.

Third-Party Links

Our website may include links to third-party websites or social media platforms, including Facebook, YouTube and Instagram.
We are not responsible for the privacy practices, content or policies of third-party websites. Please review their privacy policies before submitting any personal information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.
Please check this page occasionally to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

ComfiSpace Ltd
Unit 11 Blackbarn Farm Industrial Estate Dicker BN27 4BZ

Landline: 01323 382134
Mobile: 07843 876342
Email: info@comfispace.com